FAQ

Yes. Every item at Studio WGS is printed and produced specifically for you once you place your order — we don't hold pre-made stock. It means nothing sits on a shelf waiting, and it means you should order a little earlier than you think you need to.

Orders go into production quickly, so changes or cancellations are usually only possible in the short window right after you place your order. Email us at info@wgsstudio.com as soon as possible and we'll do what we can.

Yes. Add three or more pieces to your cart and 15% comes off automatically at checkout — no code needed. They don't have to be from the same design, so you can mix a runner with napkins and a tea towel.

We do our best to represent every design accurately. Because these are made-to-order, printed items, there can be very slight variations in color or pattern placement compared to the product photos — this is a normal part of printing on fabric, not a defect.

Our 16" × 72" (183 cm) runner fits a 4-seat dining table, and our 16" × 90" (229 cm) runner fits a 6-seat table.

The 10" × 10" (25 cm) is a cocktail napkin — enough for a glass and something to eat standing up. The 22" × 22" (56 cm) is a full dinner napkin. Napkins are sold individually, so you can buy exactly as many as your table needs.

Cotton twill has a natural, slightly softer feel and a subtle diagonal weave. Polyester shows color more vividly and saturated. Both are machine washable. Not every design is offered in both — the product page shows what is available.

Production takes a few business days, and delivery depends on where you are — domestic orders arrive far sooner than international ones. Current timings are shown at checkout for your address. If you are buying for a particular date, order well ahead: the making is predictable, the carrier is not.

Our pieces are printed at different facilities depending on the item, so a larger order can arrive in separate parcels, sometimes a few days apart. Each parcel is tracked separately and there is no extra charge to you.

Yes, we ship worldwide. Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

You'll receive a shipping confirmation email with tracking information as soon as your order ships.

Damaged, misprinted, or the wrong item? Email us within 30 days of delivery with a photo — once we have reviewed it we will replace it or refund you, and you will not need to send anything back. Changed your mind? We exchange rather than refund, within 30 days, provided the piece is unused and unwashed. Email us first either way. See our Return Policy for the full details, including the statutory right of withdrawal for customers in the EU.

We're sorry to hear that. Email us at info@wgsstudio.com with your order number and a clear photo of the damage. The photo is not optional — our print partner requires it before they will reprint or refund, so sending it straight away is what gets it sorted fastest.

Cold and gentle, always — but the drying differs per piece, because the fabrics do. Cotton twill runners and napkins go on the line; placemats must not be tumble dried; microfiber tea towels can go in the dryer on low. The exact instruction for each piece is under Care Instructions on its product page, taken from the label.

Better not. Softener leaves a coating on the fibers, and a napkin or tea towel that repels water is no use at the table.